Frequently Asked Questions
Answers to common questions about Football Compass.
01 Is Football Compass licensed and regulated?
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Yes – Football Compass holds a licence from the Curaçao Gaming Authority and is subject to regular compliance audits. The licence number is displayed in the footer of the site, and you can verify it on the regulator’s public register. Operating under this licence means we must adhere to strict fairness, anti‑money‑laundering and player‑protection rules.
02 What payment methods can I use to deposit and withdraw on Football Compass?
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Football Compass accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer. Crypto deposits (BTC, ETH, USDT) are also supported with no minimum, and all methods can be used for withdrawals. E‑wallet withdrawals usually clear within 24 hours; card and bank transfers take 3‑5 business days.
03 How does Football Compass settle bets if a World Cup match goes to extra time or penalties?
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All standard markets are settled on the full result including extra time and penalties, unless the market is specifically labelled ‘90 minutes’. For knockout matches, if a market is listed as ‘Match Result’, the bet is paid on the score after extra time, while ‘Correct Score’ bets refer only to the 90‑minute score. Check the market description before placing your wager.
04 What responsible gambling tools does Football Compass offer to help me stay in control?
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Football Compass provides deposit limits, loss limits, session‑time reminders, and a self‑exclusion option that can be set for any length from 24 hours to permanent. You can access these tools from the ‘Responsible Gambling’ section of your account settings. If you need further help, our support team can guide you to external counseling services.
05 What are the maximum bet limits and how are odds displayed for World Cup matches?
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Maximum bet limits vary by market and are shown on the bet slip before you confirm; limits can be lower for high‑odds accumulators. Odds are displayed in decimal format by default, with fractional and American odds available in your account preferences. You can toggle the format at any time without affecting settled bets.
06 How can I contact Football Compass customer support if I have a dispute over a bet?
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Customer support is reachable via live chat, email ([email protected]) and a dedicated phone line for urgent disputes. For betting disputes, include your account ID, the bet ID, and a brief description of the issue. Our support team aims to respond within 24 hours, and for unresolved cases you can request an independent arbiter under our licence terms.